POST api/modules/supportdesk/conversations



Request Information

URI Parameters

None.



Body Parameters

CreateSupportDeskConversationViewModel
NameDescriptionTypeAdditional information
ReceiverEmailAddress

string

None.

Subject

string

None.

SupportDeskMailAccountId

integer

None.

TicketEntityInstanceId

integer

None.

Request Formats

application/json, text/json

Sample:
{
  "ReceiverEmailAddress": "sample string 1",
  "Subject": "sample string 2",
  "SupportDeskMailAccountId": 3,
  "TicketEntityInstanceId": 4
}

application/xml, text/xml

Sample:
<CreateSupportDeskConversationViewModel xmlns:i="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://schemas.datacontract.org/2004/07/VobeSoft.Models.ViewModels">
  <ReceiverEmailAddress>sample string 1</ReceiverEmailAddress>
  <Subject>sample string 2</Subject>
  <SupportDeskMailAccountId>3</SupportDeskMailAccountId>
  <TicketEntityInstanceId>4</TicketEntityInstanceId>
</CreateSupportDeskConversationViewModel>

application/x-www-form-urlencoded

Sample:

Sample not available.



Response Information

Resource Description

ReadSupportDeskConversationViewModel

NameDescriptionTypeAdditional information
Id

integer

None.

IsDirty

boolean

None.

LastHandledBy

globally unique identifier

None.

HandledOn

decimal number

None.

MailAccount

ReadSupportDeskMailAccountViewModel

None.

Messages

Collection of ReadSupportDeskMessageViewModel

None.

Subject

string

None.

Response Formats

application/json, text/json

Sample:
{
  "Id": 1,
  "IsDirty": true,
  "LastHandledBy": "1e0d6818-6bc2-4805-9c92-0197c38a82b8",
  "HandledOn": 3.1,
  "MailAccount": {
    "ApiTypeId": 1,
    "Description": "sample string 1",
    "EmailAddress": "sample string 2",
    "Id": 3,
    "IsConfigured": true,
    "SharedMailBox": "sample string 5",
    "Signature": "sample string 6",
    "SupportDeskConfigurationId": 7
  },
  "Messages": [
    {
      "AddressingLine": "sample string 1",
      "Attachments": [
        {
          "FileName": "sample string 1",
          "IconClassName": "sample string 2",
          "Id": 3
        },
        {
          "FileName": "sample string 1",
          "IconClassName": "sample string 2",
          "Id": 3
        }
      ],
      "Bcc": "sample string 2",
      "Cc": "sample string 3",
      "DateTime": 4.1,
      "From": "sample string 5",
      "Id": 6,
      "IsConcept": true,
      "IsReceived": true,
      "Message": "sample string 9",
      "To": "sample string 10"
    },
    {
      "AddressingLine": "sample string 1",
      "Attachments": [
        {
          "FileName": "sample string 1",
          "IconClassName": "sample string 2",
          "Id": 3
        },
        {
          "FileName": "sample string 1",
          "IconClassName": "sample string 2",
          "Id": 3
        }
      ],
      "Bcc": "sample string 2",
      "Cc": "sample string 3",
      "DateTime": 4.1,
      "From": "sample string 5",
      "Id": 6,
      "IsConcept": true,
      "IsReceived": true,
      "Message": "sample string 9",
      "To": "sample string 10"
    }
  ],
  "Subject": "sample string 4"
}

application/xml, text/xml

Sample:
<ReadSupportDeskConversationViewModel xmlns:i="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://schemas.datacontract.org/2004/07/VobeSoft.Models.ViewModels">
  <HandledOn>3.1</HandledOn>
  <Id>1</Id>
  <IsDirty>true</IsDirty>
  <LastHandledBy>1e0d6818-6bc2-4805-9c92-0197c38a82b8</LastHandledBy>
  <MailAccount>
    <ApiTypeId>1</ApiTypeId>
    <Description>sample string 1</Description>
    <EmailAddress>sample string 2</EmailAddress>
    <Id>3</Id>
    <IsConfigured>true</IsConfigured>
    <SharedMailBox>sample string 5</SharedMailBox>
    <Signature>sample string 6</Signature>
    <SupportDeskConfigurationId>7</SupportDeskConfigurationId>
  </MailAccount>
  <Messages>
    <ReadSupportDeskMessageViewModel>
      <AddressingLine>sample string 1</AddressingLine>
      <Attachments>
        <ReadSupportDeskMessageAttachmentViewModel>
          <FileName>sample string 1</FileName>
          <IconClassName>sample string 2</IconClassName>
          <Id>3</Id>
        </ReadSupportDeskMessageAttachmentViewModel>
        <ReadSupportDeskMessageAttachmentViewModel>
          <FileName>sample string 1</FileName>
          <IconClassName>sample string 2</IconClassName>
          <Id>3</Id>
        </ReadSupportDeskMessageAttachmentViewModel>
      </Attachments>
      <Bcc>sample string 2</Bcc>
      <Cc>sample string 3</Cc>
      <DateTime>4.1</DateTime>
      <From>sample string 5</From>
      <Id>6</Id>
      <IsConcept>true</IsConcept>
      <IsReceived>true</IsReceived>
      <Message>sample string 9</Message>
      <To>sample string 10</To>
    </ReadSupportDeskMessageViewModel>
    <ReadSupportDeskMessageViewModel>
      <AddressingLine>sample string 1</AddressingLine>
      <Attachments>
        <ReadSupportDeskMessageAttachmentViewModel>
          <FileName>sample string 1</FileName>
          <IconClassName>sample string 2</IconClassName>
          <Id>3</Id>
        </ReadSupportDeskMessageAttachmentViewModel>
        <ReadSupportDeskMessageAttachmentViewModel>
          <FileName>sample string 1</FileName>
          <IconClassName>sample string 2</IconClassName>
          <Id>3</Id>
        </ReadSupportDeskMessageAttachmentViewModel>
      </Attachments>
      <Bcc>sample string 2</Bcc>
      <Cc>sample string 3</Cc>
      <DateTime>4.1</DateTime>
      <From>sample string 5</From>
      <Id>6</Id>
      <IsConcept>true</IsConcept>
      <IsReceived>true</IsReceived>
      <Message>sample string 9</Message>
      <To>sample string 10</To>
    </ReadSupportDeskMessageViewModel>
  </Messages>
  <Subject>sample string 4</Subject>
</ReadSupportDeskConversationViewModel>