POST api/modules/supportdesk/conversations

Request Information

URI Parameters

None.

Body Parameters

Name	Type	Additional information
ReceiverEmailAddress	string	None.
Subject	string	None.
SupportDeskMailAccountId	integer	None.
TicketEntityInstanceId	integer	None.

Request Formats

application/json, text/json

Sample:

{
  "ReceiverEmailAddress": "sample string 1",
  "Subject": "sample string 2",
  "SupportDeskMailAccountId": 3,
  "TicketEntityInstanceId": 4
}

application/xml, text/xml

Sample:

<CreateSupportDeskConversationViewModel xmlns:i="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://schemas.datacontract.org/2004/07/VobeSoft.Shared.Models.ViewModels">
  <ReceiverEmailAddress>sample string 1</ReceiverEmailAddress>
  <Subject>sample string 2</Subject>
  <SupportDeskMailAccountId>3</SupportDeskMailAccountId>
  <TicketEntityInstanceId>4</TicketEntityInstanceId>
</CreateSupportDeskConversationViewModel>

application/x-www-form-urlencoded

Sample:

Sample not available.

Response Information

Resource Description

ReadSupportDeskConversationViewModel

Name	Type	Additional information
HandledOn	decimal number	None.
Id	integer	None.
IsDirty	boolean	None.
LastHandledBy	globally unique identifier	None.
MailAccount	ReadSupportDeskMailAccountViewModel	None.
Messages	Collection of ReadSupportDeskMessageViewModel	None.
Subject	string	None.

Response Formats

application/json, text/json

Sample:

{
  "HandledOn": 1.1,
  "Id": 2,
  "IsDirty": true,
  "LastHandledBy": "41d964c7-7722-4331-99d6-634db7f66406",
  "MailAccount": {
    "ApiTypeId": 1,
    "Description": "sample string 1",
    "EmailAddress": "sample string 2",
    "Id": 3,
    "IsConfigured": true,
    "SharedMailBox": "sample string 5",
    "Signature": "sample string 6",
    "SupportDeskConfigurationId": 7
  },
  "Messages": [
    {
      "AddressingLine": "sample string 1",
      "Attachments": [
        {
          "FileName": "sample string 1",
          "IconClassName": "sample string 2",
          "Id": 3
        },
        {
          "FileName": "sample string 1",
          "IconClassName": "sample string 2",
          "Id": 3
        }
      ],
      "Bcc": "sample string 2",
      "Cc": "sample string 3",
      "DateTime": 4.1,
      "From": "sample string 5",
      "Id": 6,
      "IsConcept": true,
      "IsReceived": true,
      "Message": "sample string 9",
      "To": "sample string 10"
    },
    {
      "AddressingLine": "sample string 1",
      "Attachments": [
        {
          "FileName": "sample string 1",
          "IconClassName": "sample string 2",
          "Id": 3
        },
        {
          "FileName": "sample string 1",
          "IconClassName": "sample string 2",
          "Id": 3
        }
      ],
      "Bcc": "sample string 2",
      "Cc": "sample string 3",
      "DateTime": 4.1,
      "From": "sample string 5",
      "Id": 6,
      "IsConcept": true,
      "IsReceived": true,
      "Message": "sample string 9",
      "To": "sample string 10"
    }
  ],
  "Subject": "sample string 4"
}

application/xml, text/xml

Sample:

<ReadSupportDeskConversationViewModel xmlns:i="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://schemas.datacontract.org/2004/07/VobeSoft.Shared.Models.ViewModels">
  <HandledOn>1.1</HandledOn>
  <Id>2</Id>
  <IsDirty>true</IsDirty>
  <LastHandledBy>41d964c7-7722-4331-99d6-634db7f66406</LastHandledBy>
  <MailAccount>
    <ApiTypeId>1</ApiTypeId>
    <Description>sample string 1</Description>
    <EmailAddress>sample string 2</EmailAddress>
    <Id>3</Id>
    <IsConfigured>true</IsConfigured>
    <SharedMailBox>sample string 5</SharedMailBox>
    <Signature>sample string 6</Signature>
    <SupportDeskConfigurationId>7</SupportDeskConfigurationId>
  </MailAccount>
  <Messages>
    <ReadSupportDeskMessageViewModel>
      <AddressingLine>sample string 1</AddressingLine>
      <Attachments>
        <ReadSupportDeskMessageAttachmentViewModel>
          <FileName>sample string 1</FileName>
          <IconClassName>sample string 2</IconClassName>
          <Id>3</Id>
        </ReadSupportDeskMessageAttachmentViewModel>
        <ReadSupportDeskMessageAttachmentViewModel>
          <FileName>sample string 1</FileName>
          <IconClassName>sample string 2</IconClassName>
          <Id>3</Id>
        </ReadSupportDeskMessageAttachmentViewModel>
      </Attachments>
      <Bcc>sample string 2</Bcc>
      <Cc>sample string 3</Cc>
      <DateTime>4.1</DateTime>
      <From>sample string 5</From>
      <Id>6</Id>
      <IsConcept>true</IsConcept>
      <IsReceived>true</IsReceived>
      <Message>sample string 9</Message>
      <To>sample string 10</To>
    </ReadSupportDeskMessageViewModel>
    <ReadSupportDeskMessageViewModel>
      <AddressingLine>sample string 1</AddressingLine>
      <Attachments>
        <ReadSupportDeskMessageAttachmentViewModel>
          <FileName>sample string 1</FileName>
          <IconClassName>sample string 2</IconClassName>
          <Id>3</Id>
        </ReadSupportDeskMessageAttachmentViewModel>
        <ReadSupportDeskMessageAttachmentViewModel>
          <FileName>sample string 1</FileName>
          <IconClassName>sample string 2</IconClassName>
          <Id>3</Id>
        </ReadSupportDeskMessageAttachmentViewModel>
      </Attachments>
      <Bcc>sample string 2</Bcc>
      <Cc>sample string 3</Cc>
      <DateTime>4.1</DateTime>
      <From>sample string 5</From>
      <Id>6</Id>
      <IsConcept>true</IsConcept>
      <IsReceived>true</IsReceived>
      <Message>sample string 9</Message>
      <To>sample string 10</To>
    </ReadSupportDeskMessageViewModel>
  </Messages>
  <Subject>sample string 4</Subject>
</ReadSupportDeskConversationViewModel>