GET api/modules/supportdesk/tickets/{entityInstanceId}/conversations

Request Information

URI Parameters

Name	Description	Type	Additional information
entityInstanceId		integer	Required

Body Parameters

None.

Response Information

Resource Description

Collection of ReadSupportDeskConversationViewModel

Name	Type	Additional information
HandledOn	decimal number	None.
Id	integer	None.
IsDirty	boolean	None.
LastHandledBy	globally unique identifier	None.
MailAccount	ReadSupportDeskMailAccountViewModel	None.
Messages	Collection of ReadSupportDeskMessageViewModel	None.
Subject	string	None.

Response Formats

application/json, text/json

Sample:

[
  {
    "HandledOn": 1.1,
    "Id": 2,
    "IsDirty": true,
    "LastHandledBy": "b1e4808c-090f-4c35-b1a3-5e16a65d1985",
    "MailAccount": {
      "ApiTypeId": 1,
      "Description": "sample string 1",
      "EmailAddress": "sample string 2",
      "Id": 3,
      "IsConfigured": true,
      "SharedMailBox": "sample string 5",
      "Signature": "sample string 6",
      "SupportDeskConfigurationId": 7
    },
    "Messages": [
      {
        "AddressingLine": "sample string 1",
        "Attachments": [
          {
            "FileName": "sample string 1",
            "IconClassName": "sample string 2",
            "Id": 3
          },
          {
            "FileName": "sample string 1",
            "IconClassName": "sample string 2",
            "Id": 3
          }
        ],
        "Bcc": "sample string 2",
        "Cc": "sample string 3",
        "DateTime": 4.1,
        "From": "sample string 5",
        "Id": 6,
        "IsConcept": true,
        "IsReceived": true,
        "Message": "sample string 9",
        "To": "sample string 10"
      },
      {
        "AddressingLine": "sample string 1",
        "Attachments": [
          {
            "FileName": "sample string 1",
            "IconClassName": "sample string 2",
            "Id": 3
          },
          {
            "FileName": "sample string 1",
            "IconClassName": "sample string 2",
            "Id": 3
          }
        ],
        "Bcc": "sample string 2",
        "Cc": "sample string 3",
        "DateTime": 4.1,
        "From": "sample string 5",
        "Id": 6,
        "IsConcept": true,
        "IsReceived": true,
        "Message": "sample string 9",
        "To": "sample string 10"
      }
    ],
    "Subject": "sample string 4"
  },
  {
    "HandledOn": 1.1,
    "Id": 2,
    "IsDirty": true,
    "LastHandledBy": "b1e4808c-090f-4c35-b1a3-5e16a65d1985",
    "MailAccount": {
      "ApiTypeId": 1,
      "Description": "sample string 1",
      "EmailAddress": "sample string 2",
      "Id": 3,
      "IsConfigured": true,
      "SharedMailBox": "sample string 5",
      "Signature": "sample string 6",
      "SupportDeskConfigurationId": 7
    },
    "Messages": [
      {
        "AddressingLine": "sample string 1",
        "Attachments": [
          {
            "FileName": "sample string 1",
            "IconClassName": "sample string 2",
            "Id": 3
          },
          {
            "FileName": "sample string 1",
            "IconClassName": "sample string 2",
            "Id": 3
          }
        ],
        "Bcc": "sample string 2",
        "Cc": "sample string 3",
        "DateTime": 4.1,
        "From": "sample string 5",
        "Id": 6,
        "IsConcept": true,
        "IsReceived": true,
        "Message": "sample string 9",
        "To": "sample string 10"
      },
      {
        "AddressingLine": "sample string 1",
        "Attachments": [
          {
            "FileName": "sample string 1",
            "IconClassName": "sample string 2",
            "Id": 3
          },
          {
            "FileName": "sample string 1",
            "IconClassName": "sample string 2",
            "Id": 3
          }
        ],
        "Bcc": "sample string 2",
        "Cc": "sample string 3",
        "DateTime": 4.1,
        "From": "sample string 5",
        "Id": 6,
        "IsConcept": true,
        "IsReceived": true,
        "Message": "sample string 9",
        "To": "sample string 10"
      }
    ],
    "Subject": "sample string 4"
  }
]

application/xml, text/xml

Sample:

<ArrayOfReadSupportDeskConversationViewModel xmlns:i="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://schemas.datacontract.org/2004/07/VobeSoft.Shared.Models.ViewModels">
  <ReadSupportDeskConversationViewModel>
    <HandledOn>1.1</HandledOn>
    <Id>2</Id>
    <IsDirty>true</IsDirty>
    <LastHandledBy>b1e4808c-090f-4c35-b1a3-5e16a65d1985</LastHandledBy>
    <MailAccount>
      <ApiTypeId>1</ApiTypeId>
      <Description>sample string 1</Description>
      <EmailAddress>sample string 2</EmailAddress>
      <Id>3</Id>
      <IsConfigured>true</IsConfigured>
      <SharedMailBox>sample string 5</SharedMailBox>
      <Signature>sample string 6</Signature>
      <SupportDeskConfigurationId>7</SupportDeskConfigurationId>
    </MailAccount>
    <Messages>
      <ReadSupportDeskMessageViewModel>
        <AddressingLine>sample string 1</AddressingLine>
        <Attachments>
          <ReadSupportDeskMessageAttachmentViewModel>
            <FileName>sample string 1</FileName>
            <IconClassName>sample string 2</IconClassName>
            <Id>3</Id>
          </ReadSupportDeskMessageAttachmentViewModel>
          <ReadSupportDeskMessageAttachmentViewModel>
            <FileName>sample string 1</FileName>
            <IconClassName>sample string 2</IconClassName>
            <Id>3</Id>
          </ReadSupportDeskMessageAttachmentViewModel>
        </Attachments>
        <Bcc>sample string 2</Bcc>
        <Cc>sample string 3</Cc>
        <DateTime>4.1</DateTime>
        <From>sample string 5</From>
        <Id>6</Id>
        <IsConcept>true</IsConcept>
        <IsReceived>true</IsReceived>
        <Message>sample string 9</Message>
        <To>sample string 10</To>
      </ReadSupportDeskMessageViewModel>
      <ReadSupportDeskMessageViewModel>
        <AddressingLine>sample string 1</AddressingLine>
        <Attachments>
          <ReadSupportDeskMessageAttachmentViewModel>
            <FileName>sample string 1</FileName>
            <IconClassName>sample string 2</IconClassName>
            <Id>3</Id>
          </ReadSupportDeskMessageAttachmentViewModel>
          <ReadSupportDeskMessageAttachmentViewModel>
            <FileName>sample string 1</FileName>
            <IconClassName>sample string 2</IconClassName>
            <Id>3</Id>
          </ReadSupportDeskMessageAttachmentViewModel>
        </Attachments>
        <Bcc>sample string 2</Bcc>
        <Cc>sample string 3</Cc>
        <DateTime>4.1</DateTime>
        <From>sample string 5</From>
        <Id>6</Id>
        <IsConcept>true</IsConcept>
        <IsReceived>true</IsReceived>
        <Message>sample string 9</Message>
        <To>sample string 10</To>
      </ReadSupportDeskMessageViewModel>
    </Messages>
    <Subject>sample string 4</Subject>
  </ReadSupportDeskConversationViewModel>
  <ReadSupportDeskConversationViewModel>
    <HandledOn>1.1</HandledOn>
    <Id>2</Id>
    <IsDirty>true</IsDirty>
    <LastHandledBy>b1e4808c-090f-4c35-b1a3-5e16a65d1985</LastHandledBy>
    <MailAccount>
      <ApiTypeId>1</ApiTypeId>
      <Description>sample string 1</Description>
      <EmailAddress>sample string 2</EmailAddress>
      <Id>3</Id>
      <IsConfigured>true</IsConfigured>
      <SharedMailBox>sample string 5</SharedMailBox>
      <Signature>sample string 6</Signature>
      <SupportDeskConfigurationId>7</SupportDeskConfigurationId>
    </MailAccount>
    <Messages>
      <ReadSupportDeskMessageViewModel>
        <AddressingLine>sample string 1</AddressingLine>
        <Attachments>
          <ReadSupportDeskMessageAttachmentViewModel>
            <FileName>sample string 1</FileName>
            <IconClassName>sample string 2</IconClassName>
            <Id>3</Id>
          </ReadSupportDeskMessageAttachmentViewModel>
          <ReadSupportDeskMessageAttachmentViewModel>
            <FileName>sample string 1</FileName>
            <IconClassName>sample string 2</IconClassName>
            <Id>3</Id>
          </ReadSupportDeskMessageAttachmentViewModel>
        </Attachments>
        <Bcc>sample string 2</Bcc>
        <Cc>sample string 3</Cc>
        <DateTime>4.1</DateTime>
        <From>sample string 5</From>
        <Id>6</Id>
        <IsConcept>true</IsConcept>
        <IsReceived>true</IsReceived>
        <Message>sample string 9</Message>
        <To>sample string 10</To>
      </ReadSupportDeskMessageViewModel>
      <ReadSupportDeskMessageViewModel>
        <AddressingLine>sample string 1</AddressingLine>
        <Attachments>
          <ReadSupportDeskMessageAttachmentViewModel>
            <FileName>sample string 1</FileName>
            <IconClassName>sample string 2</IconClassName>
            <Id>3</Id>
          </ReadSupportDeskMessageAttachmentViewModel>
          <ReadSupportDeskMessageAttachmentViewModel>
            <FileName>sample string 1</FileName>
            <IconClassName>sample string 2</IconClassName>
            <Id>3</Id>
          </ReadSupportDeskMessageAttachmentViewModel>
        </Attachments>
        <Bcc>sample string 2</Bcc>
        <Cc>sample string 3</Cc>
        <DateTime>4.1</DateTime>
        <From>sample string 5</From>
        <Id>6</Id>
        <IsConcept>true</IsConcept>
        <IsReceived>true</IsReceived>
        <Message>sample string 9</Message>
        <To>sample string 10</To>
      </ReadSupportDeskMessageViewModel>
    </Messages>
    <Subject>sample string 4</Subject>
  </ReadSupportDeskConversationViewModel>
</ArrayOfReadSupportDeskConversationViewModel>