GET api/modules/supportdesk/tickets/{entityInstanceId}/conversations



Request Information

URI Parameters

NameDescriptionTypeAdditional information
entityInstanceId

integer

Required



Body Parameters

None.



Response Information

Resource Description

Collection of ReadSupportDeskConversationViewModel

NameDescriptionTypeAdditional information
Id

integer

None.

IsDirty

boolean

None.

LastHandledBy

globally unique identifier

None.

HandledOn

decimal number

None.

MailAccount

ReadSupportDeskMailAccountViewModel

None.

Messages

Collection of ReadSupportDeskMessageViewModel

None.

Subject

string

None.

Response Formats

application/json, text/json

Sample:
[
  {
    "Id": 1,
    "IsDirty": true,
    "LastHandledBy": "d8915562-3a90-4d9a-86ee-0973ce8f113f",
    "HandledOn": 3.1,
    "MailAccount": {
      "ApiTypeId": 1,
      "Description": "sample string 1",
      "EmailAddress": "sample string 2",
      "Id": 3,
      "IsConfigured": true,
      "SharedMailBox": "sample string 5",
      "Signature": "sample string 6",
      "SupportDeskConfigurationId": 7
    },
    "Messages": [
      {
        "AddressingLine": "sample string 1",
        "Attachments": [
          {
            "FileName": "sample string 1",
            "IconClassName": "sample string 2",
            "Id": 3
          },
          {
            "FileName": "sample string 1",
            "IconClassName": "sample string 2",
            "Id": 3
          }
        ],
        "Bcc": "sample string 2",
        "Cc": "sample string 3",
        "DateTime": 4.1,
        "From": "sample string 5",
        "Id": 6,
        "IsConcept": true,
        "IsReceived": true,
        "Message": "sample string 9",
        "To": "sample string 10"
      },
      {
        "AddressingLine": "sample string 1",
        "Attachments": [
          {
            "FileName": "sample string 1",
            "IconClassName": "sample string 2",
            "Id": 3
          },
          {
            "FileName": "sample string 1",
            "IconClassName": "sample string 2",
            "Id": 3
          }
        ],
        "Bcc": "sample string 2",
        "Cc": "sample string 3",
        "DateTime": 4.1,
        "From": "sample string 5",
        "Id": 6,
        "IsConcept": true,
        "IsReceived": true,
        "Message": "sample string 9",
        "To": "sample string 10"
      }
    ],
    "Subject": "sample string 4"
  },
  {
    "Id": 1,
    "IsDirty": true,
    "LastHandledBy": "d8915562-3a90-4d9a-86ee-0973ce8f113f",
    "HandledOn": 3.1,
    "MailAccount": {
      "ApiTypeId": 1,
      "Description": "sample string 1",
      "EmailAddress": "sample string 2",
      "Id": 3,
      "IsConfigured": true,
      "SharedMailBox": "sample string 5",
      "Signature": "sample string 6",
      "SupportDeskConfigurationId": 7
    },
    "Messages": [
      {
        "AddressingLine": "sample string 1",
        "Attachments": [
          {
            "FileName": "sample string 1",
            "IconClassName": "sample string 2",
            "Id": 3
          },
          {
            "FileName": "sample string 1",
            "IconClassName": "sample string 2",
            "Id": 3
          }
        ],
        "Bcc": "sample string 2",
        "Cc": "sample string 3",
        "DateTime": 4.1,
        "From": "sample string 5",
        "Id": 6,
        "IsConcept": true,
        "IsReceived": true,
        "Message": "sample string 9",
        "To": "sample string 10"
      },
      {
        "AddressingLine": "sample string 1",
        "Attachments": [
          {
            "FileName": "sample string 1",
            "IconClassName": "sample string 2",
            "Id": 3
          },
          {
            "FileName": "sample string 1",
            "IconClassName": "sample string 2",
            "Id": 3
          }
        ],
        "Bcc": "sample string 2",
        "Cc": "sample string 3",
        "DateTime": 4.1,
        "From": "sample string 5",
        "Id": 6,
        "IsConcept": true,
        "IsReceived": true,
        "Message": "sample string 9",
        "To": "sample string 10"
      }
    ],
    "Subject": "sample string 4"
  }
]

application/xml, text/xml

Sample:
<ArrayOfReadSupportDeskConversationViewModel xmlns:i="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://schemas.datacontract.org/2004/07/VobeSoft.Models.ViewModels">
  <ReadSupportDeskConversationViewModel>
    <HandledOn>3.1</HandledOn>
    <Id>1</Id>
    <IsDirty>true</IsDirty>
    <LastHandledBy>d8915562-3a90-4d9a-86ee-0973ce8f113f</LastHandledBy>
    <MailAccount>
      <ApiTypeId>1</ApiTypeId>
      <Description>sample string 1</Description>
      <EmailAddress>sample string 2</EmailAddress>
      <Id>3</Id>
      <IsConfigured>true</IsConfigured>
      <SharedMailBox>sample string 5</SharedMailBox>
      <Signature>sample string 6</Signature>
      <SupportDeskConfigurationId>7</SupportDeskConfigurationId>
    </MailAccount>
    <Messages>
      <ReadSupportDeskMessageViewModel>
        <AddressingLine>sample string 1</AddressingLine>
        <Attachments>
          <ReadSupportDeskMessageAttachmentViewModel>
            <FileName>sample string 1</FileName>
            <IconClassName>sample string 2</IconClassName>
            <Id>3</Id>
          </ReadSupportDeskMessageAttachmentViewModel>
          <ReadSupportDeskMessageAttachmentViewModel>
            <FileName>sample string 1</FileName>
            <IconClassName>sample string 2</IconClassName>
            <Id>3</Id>
          </ReadSupportDeskMessageAttachmentViewModel>
        </Attachments>
        <Bcc>sample string 2</Bcc>
        <Cc>sample string 3</Cc>
        <DateTime>4.1</DateTime>
        <From>sample string 5</From>
        <Id>6</Id>
        <IsConcept>true</IsConcept>
        <IsReceived>true</IsReceived>
        <Message>sample string 9</Message>
        <To>sample string 10</To>
      </ReadSupportDeskMessageViewModel>
      <ReadSupportDeskMessageViewModel>
        <AddressingLine>sample string 1</AddressingLine>
        <Attachments>
          <ReadSupportDeskMessageAttachmentViewModel>
            <FileName>sample string 1</FileName>
            <IconClassName>sample string 2</IconClassName>
            <Id>3</Id>
          </ReadSupportDeskMessageAttachmentViewModel>
          <ReadSupportDeskMessageAttachmentViewModel>
            <FileName>sample string 1</FileName>
            <IconClassName>sample string 2</IconClassName>
            <Id>3</Id>
          </ReadSupportDeskMessageAttachmentViewModel>
        </Attachments>
        <Bcc>sample string 2</Bcc>
        <Cc>sample string 3</Cc>
        <DateTime>4.1</DateTime>
        <From>sample string 5</From>
        <Id>6</Id>
        <IsConcept>true</IsConcept>
        <IsReceived>true</IsReceived>
        <Message>sample string 9</Message>
        <To>sample string 10</To>
      </ReadSupportDeskMessageViewModel>
    </Messages>
    <Subject>sample string 4</Subject>
  </ReadSupportDeskConversationViewModel>
  <ReadSupportDeskConversationViewModel>
    <HandledOn>3.1</HandledOn>
    <Id>1</Id>
    <IsDirty>true</IsDirty>
    <LastHandledBy>d8915562-3a90-4d9a-86ee-0973ce8f113f</LastHandledBy>
    <MailAccount>
      <ApiTypeId>1</ApiTypeId>
      <Description>sample string 1</Description>
      <EmailAddress>sample string 2</EmailAddress>
      <Id>3</Id>
      <IsConfigured>true</IsConfigured>
      <SharedMailBox>sample string 5</SharedMailBox>
      <Signature>sample string 6</Signature>
      <SupportDeskConfigurationId>7</SupportDeskConfigurationId>
    </MailAccount>
    <Messages>
      <ReadSupportDeskMessageViewModel>
        <AddressingLine>sample string 1</AddressingLine>
        <Attachments>
          <ReadSupportDeskMessageAttachmentViewModel>
            <FileName>sample string 1</FileName>
            <IconClassName>sample string 2</IconClassName>
            <Id>3</Id>
          </ReadSupportDeskMessageAttachmentViewModel>
          <ReadSupportDeskMessageAttachmentViewModel>
            <FileName>sample string 1</FileName>
            <IconClassName>sample string 2</IconClassName>
            <Id>3</Id>
          </ReadSupportDeskMessageAttachmentViewModel>
        </Attachments>
        <Bcc>sample string 2</Bcc>
        <Cc>sample string 3</Cc>
        <DateTime>4.1</DateTime>
        <From>sample string 5</From>
        <Id>6</Id>
        <IsConcept>true</IsConcept>
        <IsReceived>true</IsReceived>
        <Message>sample string 9</Message>
        <To>sample string 10</To>
      </ReadSupportDeskMessageViewModel>
      <ReadSupportDeskMessageViewModel>
        <AddressingLine>sample string 1</AddressingLine>
        <Attachments>
          <ReadSupportDeskMessageAttachmentViewModel>
            <FileName>sample string 1</FileName>
            <IconClassName>sample string 2</IconClassName>
            <Id>3</Id>
          </ReadSupportDeskMessageAttachmentViewModel>
          <ReadSupportDeskMessageAttachmentViewModel>
            <FileName>sample string 1</FileName>
            <IconClassName>sample string 2</IconClassName>
            <Id>3</Id>
          </ReadSupportDeskMessageAttachmentViewModel>
        </Attachments>
        <Bcc>sample string 2</Bcc>
        <Cc>sample string 3</Cc>
        <DateTime>4.1</DateTime>
        <From>sample string 5</From>
        <Id>6</Id>
        <IsConcept>true</IsConcept>
        <IsReceived>true</IsReceived>
        <Message>sample string 9</Message>
        <To>sample string 10</To>
      </ReadSupportDeskMessageViewModel>
    </Messages>
    <Subject>sample string 4</Subject>
  </ReadSupportDeskConversationViewModel>
</ArrayOfReadSupportDeskConversationViewModel>